Our goal at yygoshoping.com is your complete satisfaction. This policy details the terms and conditions for returns, exchanges, and refunds. Please read it carefully.
1. Return Eligibility (Reasons for Return):
You may request a return within 30 days of delivery for the following reasons:
- I accept returns for defective and non-defective products
2. 30-Day Return Window:
- You have 30 calendar days from the date of delivery to initiate a return request.
- Return requests submitted after this 30-day period cannot be accepted.
3. How to Initiate a Return (Step-by-Step Process):
To start a return, please follow these steps:
1) Contact Us: Email our support team at support@yygoshoping.com within the 30-day window. Please include your order number and the reason for return.
2) Provide Details (if applicable): For defective/wrong items, photos or a brief video may help us resolve your issue faster.
3) Receive Authorization & Instructions: We will review your request and, if approved, email you a Return Merchandise Authorization (RMA) number and the return shipping address within 1 business day. Please do not ship the item back without this authorization.
4) Ship the Item Back: Package the item securely in its original packaging with all accessories, include the RMA number, and ship it to the address we provide using a trackable shipping method. We strongly recommend you keep the shipping receipt.
5) Inspection & Completion: Once we receive and inspect the returned item, we will notify you via email regarding the status of your refund or exchange.
4. Refund Processing:
- Timing: Once your return is approved, we will process your refund to your original payment method within 1-2 business days.
- Bank Processing: Please allow an additional 7-15 business days for the refund to appear in your account, depending on your payment provider’s processing times.
- Partial Refunds: In cases where a returned item does not meet the condition requirements, a partial refund may be issued at our discretion.
5. Return Shipping Costs: Who Pays?
We Pay: If the return is due to our error (e.g., defective item, wrong item shipped), we will cover the return shipping costs. We will provide a prepaid return label or reimburse your shipping cost upon receipt of the return.
You Pay: If the return is due to a Change of Mind or ordering the wrong item, you are responsible for the cost of return shipping. The original shipping cost (if any) is non-refundable.
6. Exchange Policy:
- To exchange an item for a different model, please contact us to initiate a return as described above. Once the original item is received and inspected, we will ship the replacement.
- We cover shipping costs for exchanges due to our error. For buyer-initiated exchanges, standard shipping charges apply.
7. Order Cancellation:
- You may cancel your order free of charge by contacting us before it has been shipped. Refunds for cancelled orders are processed within 1-2 business days.
- If your order has already been shipped, our standard return policy (above) applies.
8. Non-Returnable Items:
For safety and hygiene reasons, any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error, will not be eligible for return.
9. Contact Us:
For any questions about this policy or to start a return:
Return Address: Room 501, Building 4, HaiTangHuaYuan, DuxiuDaDao, Longshiqiao Township, Yingjiang District, Anqing City, Anhui Province, China
Email: support@yygoshoping.com
Monday to Friday, 9:00 AM – 6:00 PM (Beijing Time, GMT+8). Emails will be responded to within one business day.
Policy Updates: yygoshoping.com reserves the right to update this policy at any time. The policy in effect at the time of your purchase will apply to your order.
Last Updated: 5/7/2026
